CenturyLink is consistently providing above-average services to both residential and business customers. They've got a few awards to prove it too!
24 April, 2020 | Posted by:
Category: Business, Cable, Internet Deals & Packages, Product Reviews, Service Providers, Streaming, Technology | No Comments
CenturyLink, based out of Monroe, LA, has been consistently working hard to help both residential and business customers stay connected. The argument could be made that all internet service providers (ISPs) do this. That is, after all, their main job. Because an ISP who doesn’t keep their customers connected will not be around for long. Despite this, there are still the okay, the good, and the exceptional ISPs. The difference between the ISPs who are exceptional, and those who aren’t, is not defined by awards. Sure, awards are nice. And it’s easy to point to them and say “we won that because we did X really well.” In fact, CenturyLink earned Frost & Sullivan’s Growth Excellence Award for 2018. And earned their Top Hybrid Service Provider in the Asia-Pacific region for the fourth year in a row. And that’s just naming the awards won for this year. But it’s not about the awards. The mark of a good ISP is when they can deliver this service without anyone noticing. In the ISP industry, as with many others, customers are quick to point out when things go wrong. Even if it’s a minor detail, there is always that “one” customer who will make a fuss about it. This is where the bulk of customer complaints/reviews come from. While these are helpful in deducing quality, they’re to be taken with a grain of salt. Reviews are usually written by someone who’s upset and wants to vent about it. As the old saying goes “You only notice it when it goes wrong.”
With a presence in 39 states and 7,339 zip codes, CenturyLink is one of the top ten largest ISPs in the nation. They’re working to expand that presence, hence, the recent merger with Level 3. CenturyLink is also expanding overseas. They have a presence in other countries and are looking to reach out into more. But let’s focus on just the United States for now. CenturyLink provides internet, cable, and voice services through three technologies. What they’re best known for is their DSL service, which is consistently ranked as one of the best in the nation. When it comes to fiber, CenturyLink has fiber connections in fifteen states, offering Gigabit Download speeds. Lastly, CenturyLink also offers fixed wireless. This service is available to both rural and urban customers. It’s a good option for those who don’t want a DSL connection, fiber is unavailable, and don’t want to go with satellite. Check out the best internet deals to find out CenturyLink’s availability in your area. The common complaint with ISPs is their speeds “as fast as” marketing. This means that the speed they’re advertising is not always the speed you get. When it comes to CenturyLink, they’re ranked in the top 60 ISPs when it comes to speed during peak hours. Peak hours are generally between 5 pm and 10 pm. This is when Netflix notices higher than average downloads through their service. They monitor each provider to see how fast they’re downloading during these times and post the results online. For CenturyLink, from August 2017 to August 2018, they averaged 3.31 Mbps for both their fiber and DSL services. This is a good score.
It is impressive, however, how drum corps’ work to choreograph and orchestrate these halftime shows. To do so takes a lot of time and effort to perfect the routine. Marching bands showcase this skill with yearly competitions, giving them an opportunity to shine. It’s too bad they don’t get as much attention as football does. CenturyLink, while not a marching band, is working hard to make multiple pieces move and work together with little or no issues involved. It’s not easy, nor should it be. And to earn awards means that someone’s watching. So if you’re in the market for a new ISP, be it for your home or your business, check out CenturyLink. It’ll be worth your time.