Metronet is taking measures to ensure it's customers stay connected and safe during the coronavirus pandemic. See what MetroNet has done in response to Covid-19 and how it impacts you.

Metronet's Response to the Coronavirus Pandemic and How It's Keeping Its Customers Safe

The COVID-19 pandemic has significantly impacted how we live, work, and connect. Internet providers have played a crucial role in ensuring that people stay connected during these challenging times. Metronet, a regional broadband provider based in Indiana, has implemented several measures to support its customers and ensure their safety. This article provides an update on Metronet's response to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Metronet

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, Metronet joined the Keep Americans Connected Initiative, which included commitments to:

• Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.


• Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.


• Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Metronet, like many other ISPs, is preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Free Speed Boosts and Installation

Metronet offered a no-obligation Speedboost to help customers who needed increased speeds due to more devices being online for work, school, and entertainment. This offer allowed customers to boost their current speeds for free for 60 days. Additionally, Metronet waived installation fees for new residential customers and provided a $100 account credit for referrals.

Customer Support and Flexibility

Understanding that paying monthly bills might be tougher during the pandemic, Metronet's care team worked with customers to discuss alternatives and provide flexible payment options. Customers were encouraged to contact Metronet via email or phone to discuss their needs.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

• Expansion of free public Wi-Fi.


• Providing subsidies for home broadband service.


• Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.


• Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. Metronet has taken significant steps to support its customers during this time, including offering free speed boosts, waiving installation fees, and providing flexible payment options. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.