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MetroNet's Response to the Coronavirus Pandemic and How its Keeping its Customers Safe

Metronet is taking measures to ensure it's customers stay connected and safe during the coronavirus pandemic. See what MetroNet has done in response to Covid-19 and how it impacts you.

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MetroNet's Response to the Coronavirus Pandemic and How its Keeping its Customers Safe
Metronet's Response to the Coronavirus Pandemic and How It's Keeping Its Customers Safe

Metronet's Response to the Coronavirus Pandemic and How It's Keeping Its Customers Safe

The COVID-19 pandemic has significantly impacted how we live, work, and connect. Internet providers have played a crucial role in ensuring that people stay connected during these challenging times. Metronet, a regional broadband provider based in Indiana, has implemented several measures to support its customers and ensure their safety. This article provides an update on Metronet's response to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Metronet

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, Metronet joined the Keep Americans Connected Initiative, which included commitments to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.
  • Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Metronet, like many other ISPs, is preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Free Speed Boosts and Installation

Metronet offered a no-obligation Speedboost to help customers who needed increased speeds due to more devices being online for work, school, and entertainment. This offer allowed customers to boost their current speeds for free for 60 days. Additionally, Metronet waived installation fees for new residential customers and provided a $100 account credit for referrals.

Customer Support and Flexibility

Understanding that paying monthly bills might be tougher during the pandemic, Metronet's care team worked with customers to discuss alternatives and provide flexible payment options. Customers were encouraged to contact Metronet via email or phone to discuss their needs.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

  • Expansion of free public Wi-Fi.
  • Providing subsidies for home broadband service.
  • Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.
  • Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. Metronet has taken significant steps to support its customers during this time, including offering free speed boosts, waiving installation fees, and providing flexible payment options. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.


Internet Providers Response to the Coronavirus Pandemic Update with Centurylink

During the COVID-19 Coronavirus Pandemic, we answer the question are internet providers still doing installation and which providers are going out of their way to accommodate customers.

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Internet Providers Response to the Coronavirus Pandemic Update with Centurylink
Internet Providers' Response to Coronavirus Pandemic Update

Internet Providers' Response to Coronavirus Pandemic Update

The COVID-19 pandemic has significantly impacted how we live, work, and connect. Internet providers have played a crucial role in ensuring that people stay connected during these challenging times. This article provides an update on how various internet service providers (ISPs) have responded to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Internet Providers

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, FCC Chairman Ajit Pai announced the Keep Americans Connected Initiative on March 13, 2020, and extended it to June 30, 2020. The pledge included commitments from more than 800 companies and associations to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.
  • Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Many ISPs are preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Verizon

Verizon introduced the "Verizon Forward" initiative, offering home internet for as low as $20/month. New customers could pay $0/month for the first six months they are enrolled.

AT&T

AT&T continued offering its "Access from AT&T" plan, which provides 100 Megabit speeds for $30/month. With the ACP’s $30 discount, this plan was previously free for some customers.

Comcast

Comcast’s "Internet Essentials" plan provides a low-cost connectivity option, with home internet starting from $9.95/month. Additionally, customers can transfer their ACP benefit to some plans.

Charter

Charter, the largest provider in the ACP program, has not made specific announcements about ACP replacements. However, some customers may be eligible for Spectrum’s Internet Assist Plan, offering 50 megabit internet for $24.99/month.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

  • Expansion of free public Wi-Fi.
  • Providing subsidies for home broadband service.
  • Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.
  • Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. While many ISPs have taken significant steps to support their customers during this time, the future of programs like the ACP remains uncertain. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.


Internet Service Providers Update

Latest updates on internet service providers packages, plans, deals and news during the coronavirus outbreak. Keeping internet customers up to date with the latest moves companies are making to help consumers with their internet and cable bill

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Internet Service Providers Update
Internet Service Providers Update for Monday, March 16

Internet Service Providers Update 

As the COVID-19 pandemic continues to impact our daily lives, internet service providers (ISPs) have been crucial in ensuring that people remain connected. This article provides an update on how various ISPs are responding to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Internet Providers

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, FCC Chairman Ajit Pai announced the Keep Americans Connected Initiative on March 13, 2020. The pledge included commitments from more than 800 companies and associations to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.
  • Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Many ISPs are preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Verizon

Verizon introduced the "Verizon Forward" initiative, offering home internet for as low as $20/month. New customers could pay $0/month for the first six months they are enrolled.

AT&T

AT&T continued offering its "Access from AT&T" plan, which provides 100 Megabit speeds for $30/month. With the ACP’s $30 discount, this plan was previously free for some customers.

Comcast

Comcast’s "Internet Essentials" plan provides a low-cost connectivity option, with home internet starting from $9.95/month. Additionally, customers can transfer their ACP benefit to some plans.

Charter

Charter, the largest provider in the ACP program, has not made specific announcements about ACP replacements. However, some customers may be eligible for Spectrum’s Internet Assist Plan, offering 50 megabit internet for $24.99/month.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

  • Expansion of free public Wi-Fi.
  • Providing subsidies for home broadband service.
  • Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.
  • Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. While many ISPs have taken significant steps to support their customers during this time, the future of programs like the ACP remains uncertain. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.


Viasat, Hughesnet, Centurylink, AT&T and other ISP's Response to Coronavirus

Keeping you up to date on the latest changes in internet service providers policies regarding usage and data during the coronavirus pandemic

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Viasat, Hughesnet, Centurylink, AT&T and other ISP's Response to Coronavirus
Internet Providers' Response to Coronavirus Pandemic Update

Internet Providers' Response to Coronavirus Pandemic Update

The COVID-19 pandemic has significantly impacted how we live, work, and connect. Internet providers have played a crucial role in ensuring that people stay connected during these challenging times. This article provides an update on how various internet service providers (ISPs) have responded to the pandemic, including new initiatives, support measures, and related articles for further reading.

Key Initiatives by Internet Providers

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, FCC Chairman Ajit Pai announced the Keep Americans Connected Initiative on March 13, 2020, and extended it to June 30, 2020. The pledge included commitments from more than 800 companies and associations to:

  • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the pandemic.
  • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the pandemic.
  • Open Wi-Fi hotspots to any American who needs them.

Affordable Connectivity Program (ACP)

During the pandemic, the Affordable Connectivity Program (ACP) was launched to help low-income households stay connected. The program provided $30 monthly subsidies for internet bills, or $75 discounts in tribal or high-cost areas. However, the ACP is now out of funds, and its future remains uncertain. Many ISPs are preparing post-ACP plans to continue supporting their customers.

Specific Provider Responses

Verizon

Verizon introduced the "Verizon Forward" initiative, offering home internet for as low as $20/month. New customers could pay $0/month for the first six months they are enrolled.

AT&T

AT&T continued offering its "Access from AT&T" plan, which provides 100 Megabit speeds for $30/month. With the ACP’s $30 discount, this plan was previously free for some customers.

Comcast

Comcast’s "Internet Essentials" plan provides a low-cost connectivity option, with home internet starting from $9.95/month. Additionally, customers can transfer their ACP benefit to some plans.

Charter

Charter, the largest provider in the ACP program, has not made specific announcements about ACP replacements. However, some customers may be eligible for Spectrum’s Internet Assist Plan, offering 50 megabit internet for $24.99/month.

Local Government Initiatives

Local governments have also stepped up to address digital inclusion during the pandemic. Initiatives include:

  • Expansion of free public Wi-Fi.
  • Providing subsidies for home broadband service.
  • Supporting gap networks through regulation, technical assistance, bulk equipment purchasing, and funding.
  • Providing financial support to local organizations conducting outreach and guidance for federal broadband programs.

Related Articles

Conclusion

The COVID-19 pandemic has underscored the importance of reliable internet access. While many ISPs have taken significant steps to support their customers during this time, the future of programs like the ACP remains uncertain. Continued efforts from both providers and local governments are essential to ensure that all Americans can stay connected in an increasingly digital world.

For more updates and information on internet service providers' responses to the pandemic, stay tuned to our blog.


Highspeed Broadband Internet News Blog

News highlights and information related to Internet Service Providers, Television, and the world of Highspeed Broadband Internet.

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Highspeed Broadband Internet News Blog
High-Speed Broadband Internet News Blog

High-Speed Broadband Internet News Blog

Introduction

Stay updated with the latest happenings in the world of high-speed broadband internet, cable, and television. Here are some recent news highlights and information related to Internet Service Providers (ISPs).

Spectrum to Issue Refunds

Customers affected by the recent Spectrum outage for TV, internet, and phone services are eligible for refunds. Spectrum has acknowledged the inconvenience and is working to ensure better service reliability. To learn more, customers can call Spectrum’s customer service line or visit Spectrum Internet Plans.

Optimum Cable to Raise Prices

Optimum cable announced a $20 increase in their cable rates starting July. As other companies adapt to the cord-cutting trend, Optimum opts to charge more. This might be a good time to explore alternative options like Comparing Some of the Best DSL Internet Service Providers.

Alaska to Get Better Internet

New satellites launched last week aim to provide high-speed internet coverage across Alaska, addressing concerns about connectivity in the region. This development is part of a broader effort to improve internet access in rural and remote areas.

FCC Broadband Maps Under Scrutiny

Recent findings suggest that the FCC's broadband maps are flawed. States are taking measures to accurately identify residents' access to high-speed internet, which is defined as speeds over 25 Mbps. Accurate mapping is crucial for targeting areas that need infrastructure investments. For more information on broadband technology, read The Success and Future of High-Speed Internet.

Advancements in Fiber Optic Technology

  • New Deployments: Companies like AT&T and Verizon are expanding their fiber optic networks, offering faster and more reliable internet connections. Fiber optic internet is now capable of delivering speeds up to 2 Gbps, making it one of the fastest options available.
  • Increased Speeds: With advancements in technology, fiber optic internet offers incredibly fast speeds and excellent bandwidth, though it remains limited in availability and can be expensive for the fastest options. Learn more about How Fiber Optic Internet Works.

5G and Its Impact on Broadband

5G technology is rolling out, providing faster internet speeds and lower latency, particularly beneficial for urban areas. As 5G networks expand, they are expected to complement existing broadband infrastructure, offering high-speed internet even in densely populated areas. Discover the Success and Future of High-Speed Internet.

Conclusion

The broadband industry is rapidly evolving, with new technologies and initiatives aimed at improving accessibility and performance. Staying updated with these developments can help consumers make informed decisions about their internet services.

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