CenturyLink; Getting the Job Done

CenturyLink is consistently providing above-average services to both residential and business customers. They've got a few awards to prove it too!

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CenturyLink, based out of Monroe, LA, has been consistently working hard to help both residential and business customers stay connected. The argument could be made that all internet service providers (ISPs) do this. That is, after all, their main job. Because an ISP who doesn’t keep their customers connected will not be around for long. Despite this, there are still the okay, the good, and the exceptional ISPs. The difference between the ISPs who are exceptional, and those who aren’t, is not defined by awards. Sure, awards are nice. And it’s easy to point to them and say “we won that because we did X really well.” In fact, CenturyLink earned Frost & Sullivan’s Growth Excellence Award for 2018. And earned their Top Hybrid Service Provider in the Asia-Pacific region for the fourth year in a row. And that’s just naming the awards won for this year. But it’s not about the awards. The mark of a good ISP is when they can deliver this service without anyone noticing. In the ISP industry, as with many others, customers are quick to point out when things go wrong. Even if it’s a minor detail, there is always that “one” customer who will make a fuss about it. This is where the bulk of customer complaints/reviews come from. While these are helpful in deducing quality, they’re to be taken with a grain of salt. Reviews are usually written by someone who’s upset and wants to vent about it. As the old saying goes “You only notice it when it goes wrong.”

When It’s Obvious

Think of a college football game. There’s the team you’re rooting for, most likely your alma mater. If not your alma mater, then you’re most likely rooting for the team that’s playing against your most hated rivals. Anyway, there are the offensive players, charging up and down the field as they work to score points. And then there are the defensive players. These guys are tasked with keeping the other team from scoring points as well. They battle each other on the field, scoring, intercepting, kicking, and this is where the main action is. Throughout all of this, what’s the one thing in the background you can count on? The marching band. Each team brings their band with them to play the school fight song, covers of current pop hits, and other tunes to get the crowd involved. These bands work hard to do this every week. And these efforts usually go unnoticed. That is until someone makes a mistake. https://www.youtube.com/watch?v=YFB7y5j8UWc

When It’s Not

CenturyLink is the band that’s not making mistakes. https://www.youtube.com/watch?v=ed_oZOiUwBM Go Warhawks! On a side note; I would have highlighted Texas A&M’s Fightin’ Texas Aggie Band. Not because it’s my alma mater, but because many of my in-laws went there. To keep peace in the family, I root for them when it’s appropriate. In this instance, however, priorities are different.

Back to CenturyLink…

CenturyLink, just like the Warhawk Band, consistently helping the team out on the field. And during halftime, they get to show off their stuff. But the “marching band” metaphor can only go so far. CenturyLink is not only working and earning awards for it, but they’re also helping their local communities. Back in June, they held a campaign benefiting Fight Hunger. By the end of the campaign, they’d raised over $2.4 Million for Fight Hunger. Beyond that, they helped during Hurricane Florence. CenturyLink offered free Emergency Call Forward to its North Carolina customers during the event. This service allows customers to forward calls to their wireless number to an alternate number. It’s a “just-in-case” plan for when residents need to evacuate or can’t get service to let their families know what’s happening. They may never use it, but it’s nice to have it for peace of mind. And CenturyLink provided this service for free.

By the Numbers

CenturyLinkWith a presence in 39 states and 7,339 zip codes, CenturyLink is one of the top ten largest ISPs in the nation. They’re working to expand that presence, hence, the recent merger with Level 3. CenturyLink is also expanding overseas. They have a presence in other countries and are looking to reach out into more. But let’s focus on just the United States for now. CenturyLink provides internet, cable, and voice services through three technologies. What they’re best known for is their DSL service, which is consistently ranked as one of the best in the nation. When it comes to fiber, CenturyLink has fiber connections in fifteen states, offering Gigabit Download speeds. Lastly, CenturyLink also offers fixed wireless. This service is available to both rural and urban customers. It’s a good option for those who don’t want a DSL connection, fiber is unavailable, and don’t want to go with satellite. Check out the best internet deals to find out CenturyLink’s availability in your area. The common complaint with ISPs is their speeds “as fast as” marketing. This means that the speed they’re advertising is not always the speed you get. When it comes to CenturyLink, they’re ranked in the top 60 ISPs when it comes to speed during peak hours. Peak hours are generally between 5 pm and 10 pm. This is when Netflix notices higher than average downloads through their service. They monitor each provider to see how fast they’re downloading during these times and post the results online. For CenturyLink, from August 2017 to August 2018, they averaged 3.31 Mbps for both their fiber and DSL services. This is a good score.


On top of earning awards from Frost & Sullivan, CenturyLink was also named the top ethernet carrier in the US for 2017 by Vertical Systems Group. It was the first year that a network provider other than AT&T won the award. Thanks to a merger with Level 3, CenturyLink was able to vault from fifth in 2016 to first in 2017. By working with Level 3’s established connections and adding their own grit to the equation, CenturyLink came first over all. To earn this award, Century Link offers a wide range of business solutions to customers. Services like Networking, Hybrid IT & Cloud, UCaaS, Managed & IT Services, as well as security. For those small to medium-sized businesses, CenturyLink is a smart option. With an established ISP like CenturyLink providing a wide range of services, newer companies are in good hands as they work to grow.

Connect with CenturyLink

Even if you’re not a marching band fanatic, the fact remains- CenturyLink is working hard to help both residential and business customers.CenturyLink It is impressive, however, how drum corps’ work to choreograph and orchestrate these halftime shows. To do so takes a lot of time and effort to perfect the routine. Marching bands showcase this skill with yearly competitions, giving them an opportunity to shine. It’s too bad they don’t get as much attention as football does. CenturyLink, while not a marching band, is working hard to make multiple pieces move and work together with little or no issues involved. It’s not easy, nor should it be. And to earn awards means that someone’s watching. So if you’re in the market for a new ISP, be it for your home or your business, check out CenturyLink. It’ll be worth your time.

WOW is Stepping Up Their Game

The ISP industry is full of tough competition. The bigger players assume they'll win. But they're ignorant of challenger brands, like WOW.

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The ISP (internet service provider) industry is full of tough competition. Much like the fabled game of golf, being an ISP requires companies to read the landscape and adjust as necessary. Larger, more established companies are seen as the favorites, easy winners. But they're ignorant of the challengers. Challengers like WOW (Wide Open West). Coming up this weekend, the PGA is hosting the Ryder Cup in Paris, France, at Le Golf National Golf Course. It’s one of the many tour championships the PGA hosts throughout the year. And much like internet service providers, there are the well-known names, and then there are the challengers.

Golf is Golf

Golf is a difficult game to play. Some would argue it’s a difficult game to watch too.WOW The golf enthusiast would argue differently though. Golf requires strategy and skill. It’s not an easy game to play. Anyone can pick up a golf club. But it takes training and commitment to play well. Talent will only get you so far. Professional golfers practice constantly to ensure they’re ready for the big games. If they don’t perform well, then they’re not going to get sponsored. Then they don’t have a job. To get an edge in the game, golfers need to know how to read the elements around them. This is why you usually see a golf player staring pensively at the horizon as they get ready to tee off. They’re calculating the slope of the ground, wind speed, and how much force they’ll need to put into their swing. If a professional golfer were writing this, they’d likely add a lot more detail, discuss the nuance, and explain the exact science behind evaluating a shot. To summarize- it’s a lot! Luckily for golfers, the only time they need worry about this is doing this during a game. Companies like WOW, on the other hand, have to worry about this constantly.

ISPs are Not Like a Game of Golf

While golf is a challenging game, it’s only during games that competition is stiff. ISPs are competing constantly. The larger brands, like AT&T and Verizon, are well-established and have huge budgets behind their marketing. It’s “easier” for them to expand and try out new technologies. Even though they are the fifth-largest ISP in the nation, WOW is a challenger brand. They have the skills to compete with the big brands, yet, they’re having to break into markets. WOW! isn’t small by any measure. It’s just that other companies are so huge. WOW! is using this to their advantage. As a challenger brand, they’re working harder to compete on price, service, and cutting-edge technology.

Whole-Home Wi-Fi

A common complaint with wi-fi is the loss of signal even when you’re inside your home. The router may be centrally located, but the signal is getting blocked by other materials and elements in the house. As the concept of mesh wi-fi gains in popularity, WOW! is taking part in the newest trend.WOW A mesh wi-fi uses extra devices to connect to your wi-fi router. These little devices, dubbed satellites, are plugged in throughout the home and create a miniature wi-fi network within your home. WOW is partnering with EERO to provide mesh wi-fi to its customers. As part of their Whole Home Wi-Fi package, customers not only get wi-fi, but the mesh satellites are included with the service. Whole Home will help eliminate dead zones within the home. They also help when friends and family come over as well. All those extra devices on the network can bog down your speed. With a mesh wi-fi network, you’ll be able to handle the extra load.

Mesh Wi-Fi

With a mesh wi-fi, you’ll get to enjoy consistent speeds within your home. This will give you the speed you’re paying for and deliver it most of the time. Another perk of mesh wi-fi is you can move the satellites from room to room. These little satellites will work so long as they’re plugged in and within range of the router. If you want to expand your network to your garage so you can play your music while you work on your car…you can. Or say you have friends coming over and they want to hang out outside. You can move one of your satellites to an outdoor plug so you don’t have to sacrifice wi-fi coverage.

WOW! as a Challenger

Beyond mesh wi-fi, WOW! is already a solid ISP. Just ask Netflix. Netflix has a speed index rating system. They constantly check the download speeds during peak hours. These hours are generally between 5 and 10 pm at night. It’s during this time that most families are home. And when they’re home, they listening to music, watching TV, or surfing the web. To do that, they use up the wi-fi. Then there’s the house next door that’s full of people using their wi-fi too. ISPs generally see a dip in performance during this time. As everyone gets online and uses their bandwidth, the ISP compensates. This usually means slowing down to handle moving all that data at once. From August of 2017 to August of 2018, WOW! averaged 4.03 Mbps. Considering the best ranking on the index is 4.19, that’s not bad at all. WOW! is able to consistently deliver even during peak hours. So if you’re a golf enthusiast who has WOW! as your ISP, you’re in luck!

Competing 24/7

Unlike golf, WOW! is competing 24 hours a day, seven days a week with companies that are bigger and more established. This hasn’t seemed to be a problem. Back in August 2018, WOW! partnered with Breland Companies to provide fiber internet to Town Madison. Town Madison is a new housing development in Huntsville, AL. As more and more home features are going digital, WOW! getting in on the development of the homes themselves and installing the necessary equipment to make them “digital ready” when they’re finished. Fiber optic internet, the fastest internet connection available, is going to be installed in Town Madison. Residents will get to enjoy above-average speeds. This will be especially helpful as the community grows and smart home devices become more prevalent.

Check out WOW!

For those who enjoy golf, or any sport for that matter, make sure to check out coverage of the Ryder Cup this weekend. Better yet, make sure to check out WOW! internet deals and packages. By combining your internet, cable, and voice through WOW! you’ll be able to cut back on bills and save time. All your services will come through one provider. And for those who are not golf enthusiasts or have never been on a golf course in your life, there are plenty of other sports to watch and enjoy. Or movies, or music! Make sure you take advantage of the mesh wi-fi. You’ll be able to move freely about your home without worrying about stumbling into a dead spot.

LinkedIn; The Good, The Bad, and The Annoying

Since the beginning of September, there have been not one, but two articles published that slammed LinkedIn. Is the professional network site that bad?

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Since the beginning of September, there have been not one, but two articles published that slammed LinkedIn. Both authors write their own columns on technology and business, and both seem to be fed up with the social media platform. LinkedIn is supposed to be the “professional” social network. A place where professionals and their professional persona’s, gather and expand their networks, talk shop, recruit new talent, and increase their influence. These two posts, however, have ardently stated that LinkedIn is anything but that. The mission statement of LinkedIn—To connect the world’s professionals to make them more productive and successful—has been missed. At least, according to these two authors. Has it?

LinkedIn as it Should Be

LinkedInAt first, LinkedIn looked like just one of the many knockoffs of Facebook. At least, it looked that way to me. But over time I’ve come to see it as a helpful place to expand my network. I’ve also come to hate it as well. This isn’t about me hating or liking the site. Because, after all, you didn’t read this far to hear my opinion and my opinion alone. LinkedIn’s purpose was to enhance everyone’s professional experience and career in a way that only a social media platform could. Look at it this way; LinkedIn is the virtual equivalent of a networking event. You’re supposed to show up and get to know other people. If you can help someone, then fine. If you can’t, then that’s okay too. The main argument here is that this virtual networking event has devolved into a clutter of spammy sales pitches and pushy people who call themselves influencers. Has it? Some may argue “no.” And others will argue, emphatically, “yes.” I find myself stuck in the middle. Because there is no one reason to call LinkedIn completely “bad.” Conversely, there’s no one reason to call it completely “good.” Then we should look at both the good and the bad. In between both is the annoying. Before we get to that, I have to do my job and mention that you can use LinkedIn anytime you want. So long as you’re using the best internet deals in your area. There, let’s move on.

The Bad

Let’s start with the “bad,” and get that out of the way first. LinkedIn was meant to be a place where professionals go to network and find contacts. It wasn’t meant to be a place where people are constantly bombarded with sales pitches. Unfortunately, there are plenty of spammy sellers out there. One such example; When I was hired as Content Writer, I went on LinkedIn and changed my status to reflect that. Within a week I got a connection request and a message. LinkedIn gives you the option to send a note with each connection request. Part of the reason is to introduce yourself. Make an impression. Another reason is to ensure it’s not just some spambot trying to connect with people willy-nilly. This connection came with a note. It said something to the effect of “I think we can help each other out, let’s set up a call.” I didn’t want to say yes, but I figured it couldn’t hurt to have another connection. Well, the phone call turned out to be a waste of my time as this person had obviously not done their research. They’d seen “content” and assumed they could sell me some service related to content. The content marketing goals of my job, clearly stated on my profile, didn’t match up with theirs. While this is common, the next story is even worse. Living in San Antonio, we’re home to the greatest basketball team that’s ever played the game- The San Antonio Spurs. As you’d expect, there are always deals on season-ticket packages. And there are sales associates who sell those packages. These sales associates are on LinkedIn. One such associate requested a connection. And with the connection came a message. This one stated that I could get a season ticket package to give out to potential clients, or to members of my team to boost morale, or as an incentive. Again, if this person had done their research, they’d learn that I wasn’t in charge of anybody at the time. I was also not directly meeting with clients. As much as I wanted to mess with the guy, my conscience won out and I told he’d be better off trying to sell to someone else. This is the most common issue with LinkedIn- people who see a title or someone who might have some cash, and they pitch them their service. A little bit of time spent looking into my profile would have saved them this time. They could have then focused it on someone who might actually need, and be inclined to buy, their services.

The Annoying

LinkedInAs much as I hate people connecting with me on LinkedIn to pitch me, I’ve resolved not to be that person. After all, what I do, and how I do it, is not something that I can wrap up into a tidy little package and hand off to anybody. This is grandstanding, it’s a fact of my job. I write, and it takes a lot of time to do it. Because I’m constantly creating content every day, I need to fill the creativity well. That involves interviewing people. Without LinkedIn, I would have to dig through websites and make a lot of phone calls to get to a specific person. LinkedIn can help cut through all that by giving me a direct line to the desired connection. That rarely happens. Sigh. There have been several people that I could directly help if they would just agree to a twenty-minute interview. But they either don’t monitor their LinkedIn profile directly, or they have someone else do it for them. As a result, getting in touch with them is impossible. What should have been an easy way to network with valuable business contact turns out to be another dead end. And so, it’s back to the long way. I have to call their company and try to talk my way through a couple dozen layers before I get in touch with the right person. Or maybe I’m just going about it the wrong way?

The Good

Let’s end this on a high note, shall we? There are some good things about LinkedIn. First of all, I use LinkedIn to check the pulse of my industry. As a content writer and someone who works in the publishing industry, I can’t afford to ignore what other people are doing. I do check other news sources for my information though. I would be remiss, however, not to keep a direct eye on my target audience. It also helps to know what’s going on in my industry. Secondly, despite all the spammers and connections who ignore me, I have made good connections. I’ve met a couple clients through LinkedIn and the experiences have been positive. They recognize my skillset and how it can compliment them in their professional endeavors. Another will always ask me for insider advice on publishing, which I’m happy to give. The fact that he keeps coming back and asking leads me to believe he needs more than just advice though. But that’s for another post. Thanks to LinkedIn, however, my professional career has been made easier. It’s no walk in the park, but a social network that makes networking easier is much appreciated. I can’t imagine growing my personal network through just face-to-face meetings. As confident as I appear to be on LinkedIn, in person, I’m awkward and socially inept. So that’s where LinkedIn helps me out. Which is nice. But they’re not the “magic bullet” to making my career take off. I still have to put in the work to make that happen. Sigh.

Why isn’t LinkedIn like LinkedIn?

LinkedIn, for all of its flaws, still has advantages. And those who are aware and know how to leverage them, LinkedIn is great. But LinkedIn has missed the mission of its mission statement— To connect the world’s professional to make them more productive and successful. I would say I’m marginally more productive and only slightly more successful. Part of that is my fault. I pick and choose how to use the platform instead of going all in. The other part is on everyone else on LinkedIn.LinkedIn Look at it this way; a lawnmower is meant to mow lawns. It’s not meant for cross-country driving. Although there are stories of people who have succeeded on such a journey with a lawnmower, it’s not commonplace. LinkedIn was meant to be used as just a networking site. It’s for professionals to talk shop and share knowledge. Instead, there are way too many sales people trying to use it to make their next sale. And they’re not even doing a good job of that. LinkedIn has benefits, but it will only reach its full potential if everyone uses it the right way.

New technology reinvents the home WiFi experience

Whole-Home WiFi is poised to reinvent the way people get connected at home. The new technology brings a strong signal to every nook and cranny of your home.

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A new technology is poised to reinvent the home WiFi experience for residential Internet customers.  As a challenger provider – a company that seeks to outperform established provider brands in service quality, the value provided to the customer, and technological developments – WOW! spearheads some of the most exciting transformations of the service provider industry.  While the monolithic giants of the industry rest on their incumbency within a given market, companies like WOW! seek to earn your business by offering things that the others just can’t offer.  Nowhere is this pioneering spirit more obvious than with the recent launch of the WOW! Whole-Home Wi-Fi. Whole-Home Wi-Fi is positioned to replace traditional WiFi by bringing a strong, reliable Internet signal to every part of your home.  Traditional WiFi is notorious for its limited range.  Consider this scenario.  You’re at home hosting a backyard barbecue.  Everyone is eating, mingling, and having an all-around great time.  The only thing that could make the party more enjoyable is some good music to amplify the ambiance.  You rush inside to grab your iPad and speakers and are deflated to discover upon returning that your home WiFi signal is so weak as to be unusable.  So much for festivity!

What is it?

By setting up a WiFi base and then situating palm-sized beacons around the house you enable the WiFi signal to be distributed to every nook and cranny of the house, including upstairs, downstairs, basement, and even outside.  Managing the network is easy through the downloadable app.  The technology, which is powered by eero, allows you to see what is happening within your network, create a separate network for guests, and pause access – all from your phone screen!  Users simply select the Internet speed they need – either 100 Mbps, 500 Mbps, or 1 Gbps – and pay an additional $9.99 per month to have fast, reliable Internet access throughout their entire home. WiFi

What are the benefits?

By blanketing your home with WiFi, you enable access to high-speed Internet in every room of the house and even outside.  That means no more dead spots.  It also means less buffering and frustrating wait times due to poor signal.  Having multiple access points ensures a consistently strong signal.  This is especially useful for families and households with multiple devices.  It is also beneficial when it comes to streaming.  When streaming, you want to have the best signal possible to get the highest quality experience.  You might not have that optimal experience if you are in the upstairs bedroom and the WiFi router is in the downstairs living room.  Whole-Home WiFi changes all that so that you never have to worry about having poor signal in any part of your home. Additionally, the app enables users to conveniently control their home network with an easy-to-use interface on their phone or mobile device.  Securing the traffic flow means better network security.  It also means that you can optimize the network for space, devices, and usage to get the most out of your home connection. WiFi Imagine your household getting ready for bedtime.  The kids are in their respective rooms toiling away at their mobile devices.  For them, sleep within any reasonable timeframe is but a pipe dream.  As the parent – and most importantly, as the person in control of the Whole-Home WiFi network – you can pause their access to the network and cut them off.  Sleep tight, kids!

Final thoughts

Some of the most exciting innovations within the tech space occur on the level of improvements of existing technology.  WOW! Internet and eero have taken the concept of home WiFi and improved it.  This application of technology is positioned to reinvent the way people get connected to the Internet.  It has practical applications among residential and business users, enabling those users to get the most out of their Internet service.  A new way to connect is here. ______________________________________ Let us help you find the best Internet deals in your area!  Call us today at 888-532-0739.

UCaaS Helps Businesses; Furry Creatures Not Included

UCaaS provides a means for small businesses to communicate more efficiently and effectively. Kind of like a Disney princess.

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UCaaS provides a means for small businesses to communicate more efficiently and effectively. Unified Communications as a Service (UCaaS) is offered by many software companies and ISPs (internet service providers). There’s a long and technical explanation for how they do this, but given I’m not the most technically savvy, I’m not going to try. Instead, as I like to do, I’m going to use something for pop culture to help me understand it. From what I’ve gleaned so far about UCaaS; they provide communications within a company through the cloud. I take that to mean that UCaaS does something for you and you get to relax. Or at least, have one less thing to worry about. Almost as though you can sing a few notes, and someone will come to help you with something. Like a Disney Princess!

Furry Creatures are Helpful

Disney Princesses, from the very beginning, were portrayed as a friend to all living creatures. It was never really explained how they got to be such good friends, they just were. Along with this friendship, the Princess in question could sing a few notes and the woodland creatures would immediately gather around her. This strange power, again, was never really explained. But it meant the animals knew her, knew her voice, and knew the notes needed to put them at her beck and call. A group of animals would show up and create a semi-circle around the princess. She’d smile as they’d eagerly await her commands. She’d then break into song as the animals carried out some task. No instructions are given. The animals simply knew what was expected of them.

Reality Sucks

This trope, as amusing and nostalgic as it is, leads to some false beliefs. For one, I dumbly believed all animals were good-natured. Second, they inherently knew what I needed. The first one was proven false when a random dog bit me. The second one was also disproven when my own dog stared at me dumbly when I told him to roll over. That trick took a while for him to learn. Maybe it was because I wasn’t a princess? No matter, I managed to train my dog to roll over, play dead, and occasionally fetch. It was a growing experience for both of us.

Laughing At Themselves

The trope continued on in many Disney, and non-Disney, movies. And with any writing convention that’s gained trope-hood, parodies soon follow. Not to be outdone, Disney joined the trend. Back in 2007, Disney parodied itself with Enchanted. In this film, Princess Giselle is sent to a horrible, terrible place with no magic- New York City. But Giselle being Giselle, she’s still able to call woodland creatures to her when she needed help. The only problem with this is she’s in New York City. This metropolis is far, far, far away from any real forest. So she has to make do with city animals. https://www.youtube.com/watch?v=n15UKexKf4k It’s quite entertaining. But this isn’t the only movie to spoof the trope. Check out the best internet deals so you can download and stream a wide selection of them. You’ll save time and money while you laugh!

UCaaS doesn’t use Woodland Creatures

Disney Princesses calling forth furry creatures for help does resemble UCaaS… in a way.UCaaS Don’t worry, UCaaS providers aren’t trapping and forcing helpless animals to do their work. Instead, UCaaS is unseen within a business until it’s needed. Much like a Disney Princess who needed to clean a Manhattan Loft. The skill is there all along. While UCaaS doesn’t need a special tune to be activated, it does need to be properly installed. UCaaS includes a range of services; video conferencing, messaging, voice, apps for collaboration, and a way to track all the devices owned by the company. When properly installed and maintained, UCaaS blends in with the rest of the company’s network. This means employees and managers can use it without the hassle of running multiple apps at once. And isn’t that the point of UCaaS?

Types of UCaaS

UCaaS comes in one of two different setups. There’s the single-tenancy. Single-tenancy is a customized software created for a specific company. As you can guess, this is expensive. The upside is UCaaS is integrated with on-site applications, and the service is unique to the company itself. The provider uses a template and modifies it to fit the company’s needs. And there’s multi-tenancy. With multi-tenancy, UCaaS is installed and used on a subscription basis. Multiple companies can use the same software that’s hosted off-site. By setting up an account, a company is granted access to all the unified communication applications. The downside to this is that its offsite and if one customer goes down, chances are all will go down. It’s cheaper though. Which is good news for small companies that need communication services. Or it’s helpful for companies that have high turnover due to seasonal employees. Larger companies can still use UCaaS. They can either take the single-tenancy approach or the multi-tenancy approach. Single-tenancy might make more sense as larger companies would have more funds to create a customized UCaaS that’s hosted within their network. But, if they have multiple locations, a multi-tenancy may be better. Having someone else run the cloud is one less thing to worry about.

How to Pick a UCaaS?

Unified Communications as a Service are available from many different providers. A few ISPs have also created their own UCaaS to integrate within their own internet services.

What Does Your Business Need?

To find what’s best for you and your business, first, determine what your business needs. What works for one business doesn’t always work for the next. Take the time to do an honest assessment of how your business communicates and how they can do that better. Once you know that, then you can search the internet to find UCaaS that have the right services for you. There are basic packages with a few key services but look for the ones that have all the services that you require. If they have one or two that you don’t, see if you can negotiate that out of the contract. Better to pay less for what you need than more for something you may never use.

Check out their service agreement.

This does involve reading the fine print, that way you know exactly what the UCaaS provider is going to do for you. And since it’s your business, it’s better to be prepared than blindly signing with another company. This service will have access to your internal network. With that in mind, make sure they’re worthy of the responsibility. Once that’s done, you’ll also want to know what their network requirements will be. This is important because you'll want to know how much they’ll be able to access from their end. If security is a touchy subject, then move on to the next provider.

How Do they Work With You?

Check with their customers. While reviews are helpful, they’re not always unbiased. Most reviewers only write a review after they’ve experienced a problem, or felt they’ve been mistreated. This often skews the tone of the review to sound negative. Instead, ask their customers how often they use the UCaaS and for what. This puts on the focus on the real uses of the service and away from any negative reaction they may have had. And finally, the last piece to consider is the cost.

Is Your Business Ready for UCaaS?

UCaaSDisney Princesses have a convenient skill for getting work done for them. I have yet to see one run an entire company though. Maybe that should be the premise of the next Disney movie? Not a bad idea. In the meantime, check into your businesses development and functionality. It might be time to consider having a system for unified communications. This will allow you to save time and frustration. If you’ve chosen the right UCaaS provider, then you’ll have one less thing to worry about.