Frontier Communications, based out of Norwalk, Connecticut, is going the extra mile for residential and business customers.

While they do have round-the-clock customer service, there is something more that customers can expect.

Let’s set the scene here;

A circular council chamber. Ringing the outside of the chambers are stone chairs. The walls are ornately designed and the windows are stained glass. Outside is a beautiful sunny day. This casts the room in a warm yellow hue with hints of reds and greens from the windows.

Each chair is occupied by what you would expect; a character from a fantasy novel. One’s a wizard, another’s a knight, and there’s elves, dwarves, giants, and other creatures filling out the rest of the seats.

Entering the room is a simple person. No flashy clothes or arrogant airs about this person.

They’re just your average customer. They could be a residential customer or a business customer, makes no difference.

The person is lost. There’s so much information out there that it’s confusing.

And not just confusing, but beyond comprehension.

The council chairs empty as the characters encircle the bewildered guest.

“We’ll help you.” The wizard says. “We’ll show you the way. We are…“

(Pause for dramatic effect)

“…your fellowship!”

(Cue music and fade out)

Not So Dramatic

Was that too much?

Theatrics aside, Frontier Communications has launched a new marketing campaign- “Don’t Go It Alone.”

For those who think in much more dramatic terms, it is like having your own personal fellowship. Although it won’t be nine creatures from a fantasy realm. Well, seven actually; Aragorn and Boromir are human. But that’s beside the point.

What’s important to remember here is Frontier Communications focus on helping the customer.

And there are two ways they’re doing this.

Residential

With the “Don’t Go It Alone” Campaign, Frontier Communications is acting as the guide for technology.

It’s the “in” thing these days to be tech-savvy. For most, however, that’s quite a challenge.

Getting a computer and setting it up has been a simplified process. But getting the most out of your computer, your internet, and even your smartphone is something else. Knowing how the computer works with all of its software programs and parts is difficult. In fact, those with computer engineering degrees can find it difficult.

One approach is “trial and error.” Over a long enough timeline of trying, a user will be able to figure out how to make a computer program do a specific task. Like with Excel and figure out averages. One can keep punching in commands to the function bar and they’ll get there eventually.

But who has time for all of that?

By sitting in front of a computer, or with your smartphone, and tapping at all the little icons and punching in commands, you’ll be busy for a while. Though you may not get to the “mastery” level, you’ll at least get to “proficient.” In the meantime, however, you’ll have to forgo spending time with friends, family, and your job.

Again, who has time for that?

And who wants to risk their relationship with their friends, or losing their job?

Frontier Communications is banking on this by training their employees to be all-inclusive “guides.”

Since the campaign was launched on October 9^th, 2018, we have yet to see how effective it is.

Business

Frontier Communications is also helping out their business and enterprise customers by launching Frontier Connect WAN.

A WAN (Wide Area Network) is a means to connect parts of a business that may not be in the same place. Given the rise of remote workers, as well as the popularity of outsourcing work, WAN’s are growing in appeal.

By the way, it’s WAN, not wand. We got away from the fantasy allegory a few paragraphs back.

Anyway, WAN’s are similar to LAN’s (local area networks).

Remember, back in the day, when it was just an Xbox?

Everyone was playing Halo and the Xbox came equipped to hook up to a LAN. This allowed for more than just four players to play against each other. Now they could expand to as many as sixteen.

Sixteen!

Back in 1999, this was a big deal.

The main restriction here was the LAN was confined to a specific range, hence the name Local Area.

WAN’s do the same thing but over much greater distances.

This allows for a company or organization to create a WAN and have their own little network. Only employees of the company have access to the WAN.

Frontier Connect WAN is providing this.

By using software to define the WAN, business customers can access it via the cloud. Cybersecurity software keeps the WAN contained and free from intruders, while other software allows for sharing and collaboration on files and programs.

Business customers lease the software from Frontier Communications. From there they can create their own “mini-internet.”

Unfortunately, this is for business only. Not a company-wide Halo 1 tournament.

Sigh.

By The Numbers

Frontier Communications is available in 29 states, according to their website. They currently have a presence in 8,076 zip codes.

When it comes to downloading speed, Frontier Communications is doing well. This is proven by the Netflix ISP Speed Index. Netflix monitors the download speeds of all the providers who offer the streaming service. During peak hours, generally between 5 pm and 10 pm at night, Netflix is watching to see how fast providers are able to download their content.

From September 2017 to September 2018, Frontier Communications averaged 3.35 Mbps. For peak hours, that’s not bad!

Therefore, if you’re looking for a reliable internet, Frontier Communications is a good option. They have both cable and fiber options.

The ISP entered into the fiber market a few years back. They’ve installed some fiber lines themselves, but they’ve also bought up existing lines from both Verizon and AT&T. This has worked out well for them as they’re able to stay competitive during peak hours.

One more thing; Frontier doesn’t have data caps on its plans!

Join the Fellowship

As Frontier Communications engages with its customers to help them navigate technology, they’ll continue to expand as well.

In this technology-saturated world, it’ll be interesting to see how that type of help will play out. It’s one thing to claim to be helpful but being helpful is a different thing. If Frontier Communications is genuine in this endeavor, they could end up rebranding themselves entirely.

It’s still too early to tell.

But for those who want to go with Frontier Communications as their ISP, or to switch from another ISP, then check out the best Frontier Communications Deals and Packages.

Who knows, you could be joining a Fellowship and setting off on an epic adventure. Or you may just find an answer to a nagging technology question.

It will most likely be the latter. But the former would still be a lot of fun though.

There are scary films and then there are the truly terrifying films out there. Of course, there are things that are scary; that creepy person who follows you a little too closely, someone walking up behind you and you not hearing them, and the odd bird or two that flies too close to you or your car while driving. These are scary, sure. They’re scary in the sense that they make you jump, or they play on the fear that someone or something is not quite right. In the latter situation, you worry that maybe you’re making a big deal out of nothing. Or are you? There are films that play on those fears. The fears that start out as blatantly irrational only to become eerily real. You know, films like Chucky. Of course, there’s no way a doll could be possessed. And you keep telling yourself that. Then there’s that one night you’re working late in a retail store and you pass by the toy section. At the end of the aisle is a display of little baby dolls. And just as you walk by this little display the lights go out. You hear the canned recording of children’s laughter. Then a footstep…

Cheap Horrors

Real Fear

Contagion

I grew up on the northern coast of California. When I was about ten, I think, a small city nearby was used as the main filming location for a thriller called Outbreak. I didn’t watch the film until I was well into my twenties because the thought of a real outbreak scared me. Luckily this film just focused on one town becoming infected and was more action-oriented. Thus, I felt prepared to watch another Outbreak-like film. Then I watched Contagion, directed by Steven Soderbergh. I was wrong. Contagion was not just one city but the entire world. The virus that causes all the death begins presenting with normal cold symptoms. And then people begin to drop rather rapidly. It didn’t help that Matt Damon plays the dad of a child who gets infected. He survives and has to protect his one other child as the rest of the world falls apart. Then there were the scenes of empty streets and mass gravesites. That just made it worse. Thanks a lot, Soderbergh. There were other storylines but identified with Damon’s role because I am a dad. And the fact that a virus could move that fast was also freaky. Really makes you think twice about washing your hands.

Seven

Arlington Road

Apt Pupil

By the Numbers

Where it Counts

RCN is Advancing

USS Defiant

Get a Better Ship

Small Powerhouse

RCN and The Defiant

Charter Communications, better known as Spectrum, is doing well, all things considered.

True, the State of New York is waffling on whether to allow the merger between Charter Communications and Time Warner to stand. And they’re also working to oust the cable provider from the state itself.

This comes after the state’s Public Service Commission declared that Charter was moving too slowly in fulfilling its promises.

As a result, they slapped the ISP (internet service provider) with a hefty fine and declared they had thirty days to move out of the state. While this may seem extreme, Charter is still in New York as the wheels of politics are slow at best. On August 21^st, 2018, it was declared they had a two-week extension. No new news has surfaced after that.

As the dispute drags out, frustrating Spectrum customers, the company itself, and still raising questions over the Time Warner-Charter Communications merger, we can look to an odd source for guidance in this situation.

The game of Risk.

World Domination in Two Dimensions

Risk is a classic board game that allows players to attempt to take over the world. The first edition of the game was your basic map of the world. Most of the countries and nations were simplified into general territories. Each continent was turned into its own entity and there were set paths for entrance.

The goal was simple- control as much of the board as possible. Take out your “friends,” and make sure your armies were everywhere.

Risk has taken on many different versions over the years.

Variations

The ones that I’m most fond of are the Lord of the Rings, Halo, and Legacy editions. These take the basic concept of Risk and apply it to a new map with a few exclusive perks.

For example; Risk: Legacy had some of the oddest armies involved, such as the Enclave of the Bear. This army of genetically altered humans looked the Doth Raki from Game of Thrones. But they came with a unique bonus. More than that, bonuses could be added during each game.

Every time you played Risk: Legacy, the board changed. It would remain that way for the next game and change some more.

One principle remained in all versions of the game- dice rolling.

For each attack, the attacking player got up to three dice. This is where it got tricky for me- if I had more than three armies, I got three die. Two armies= two dice, and one army= one die. In the heat of trying to take a country, I usually forgot this and just kept throwing dice.

The defender, if that person had two armies, got two dice. And, of course, one die= one army.

Both sides would roll.

Your highest dice roll would be matched up the highest dice roll of your opponent. The second-highest to their second highest.

If you had higher dice rolls than theirs, then you won that attack. They’d lose two armies and you’d roll again until you either decimated them, or you were decimated.

It was a little confusing for me at first, and to be honest, it still is. I need constant reminders when I play.

Anyway, you may have a ton of armies, but a few bad dice rolls may derail any visions of swift and decisive victory.

I can recall the ONE time that I won at Risk.

My ONE Victory

It was 2010 and I was still looking for a steady job. My best friend still had the Lord of the Rings Risk that he had “borrowed” from another friend back in college.

About four of us came to his apartment on a Saturday and instead of just watching TV all day, we decided to play Risk.

Up to that point, I had lost every time I played. Most of the time it was a solid and humiliating defeat. But being the good sport that I am, I decided I would play yet again. After all, I was among friends and they so enjoyed the feeling of success when they soundly pummeled me in a game that had no real-life application.

But I read more books than them, so I’m the real winner here.

Anyway, the game got started as it usually did and I worked my normal strategy- expand as fast as possible. In hindsight, this is a severely flawed strategy. No matter how much space you occupy on the board, you leave yourself open to attack from multiple fronts. Then again, if you fortify and make them come to you, you don’t expand and score more territories. You just spend the game sitting in a corner and waiting for someone to come to play with you.

In this specific instance, I had the dice rolls on my side. I won a few early victories. These victories lead to control of key regions. And with these regions, I got the extra armies I always so desperately needed.

With the extra armies, I was able to ride out a few losses and keep expanding.

Soon the board was controlled by a vastly more intelligent and benevolent ruler.

Me.

This day has been marked in history so that none of my friends forget it. I also make sure to remind my wife regularly as well.

Now, if only I could take what I’d learned in this game and apply it to real-life somehow?

Risk and Spectrum

Okay, so let’s apply this analogy to Spectrum.

They’re working to expand their footprint everywhere in the nation. They’re not some army bent on controlling the world. No, instead they’re working hard to connect as many people as possible.

To do this they need to move into new territories and establish roots.

So, in a sense, they do act like the little figurines in a game of Risk.

As they work to move into a new space, they’re essentially rolling die to see how smoothly the process goes. The defender die could be anything from bureaucratic red tape to rival companies trying to force them out.

In the case of New York State, they didn’t have the dice rolls on their side.

Now they’re having to retreat.

Risk and the Bigger Picture

I admit this is a simplistic way of looking at the current state of ISPs, especially Spectrum.

It does make it easier for me to figure out what’s going on though.

Anyway, Spectrum is working to resolve the issue with New York State, as well as ensure that the merger with Time Warner stands. With those two obstacles holding them up, Spectrum is going to have trouble implementing other initiatives that could help more and more customers.

That’s kind of ironic when you think about it.

It’s also frustrating when you realize that Spectrum is one of the better ISPs out there.

By the Numbers

Spectrum is one of the faster providers out there.

This is proven thanks to the Netflix ISP speed index.

Netflix regularly monitors the various ISPs they partner with. During peak viewing hours, that is, the hours between 5 pm and 10 pm, Netflix is monitoring how fast ISPs can stream their content.

From August 2017 to August 2018, Spectrum averaged 3.95 Mbps.

That’s a good number.

Even better is that, despite having issues in New York, Spectrum is available in 48 states, and 9,179 zip codes across the nation. This puts them in the second spot for largest ISP in the nation.

Spectrum, like many other ISPs, offers internet through cable and fiber. They also have voice and cable TV services as well.

So make sure to check out Spectrum internet and cable deals. Not only are they a fast and reliable ISP, but they can also bundle a lot of services for you. This will, in turn, save you money and time.

Winning the Game of Risk

While Spectrum works to resolve the issue with New York, that still leaves about 47 states that they can still help. Which is good news for most of the country.

If you’re in New York though, sorry.

They might get it cleared up soon enough and you can see if they provide internet to your home.

In the meantime, pull out your Risk board game and get playing.

If you don’t have one, then you need to get to your nearest retailer and get one. I’m not saying this because I get a cut of the profits. Instead, I’m advising you to play a game that’s a lot of fun and just once, just once, you might get the chance to rule the world.

CenturyLink, based out of Monroe, LA, has been consistently working hard to help both residential and business customers stay connected. The argument could be made that all internet service providers (ISPs) do this. That is, after all, their main job. Because an ISP who doesn’t keep their customers connected will not be around for long. Despite this, there are still the okay, the good, and the exceptional ISPs. The difference between the ISPs who are exceptional, and those who aren’t, is not defined by awards. Sure, awards are nice. And it’s easy to point to them and say “we won that because we did X really well.” In fact, CenturyLink earned Frost & Sullivan’s Growth Excellence Award for 2018. And earned their Top Hybrid Service Provider in the Asia-Pacific region for the fourth year in a row. And that’s just naming the awards won for this year. But it’s not about the awards. The mark of a good ISP is when they can deliver this service without anyone noticing. In the ISP industry, as with many others, customers are quick to point out when things go wrong. Even if it’s a minor detail, there is always that “one” customer who will make a fuss about it. This is where the bulk of customer complaints/reviews come from. While these are helpful in deducing quality, they’re to be taken with a grain of salt. Reviews are usually written by someone who’s upset and wants to vent about it. As the old saying goes “You only notice it when it goes wrong.”

When It’s Obvious

When It’s Not

Back to CenturyLink…

By the Numbers

With a presence in 39 states and 7,339 zip codes, CenturyLink is one of the top ten largest ISPs in the nation. They’re working to expand that presence, hence, the recent merger with Level 3. CenturyLink is also expanding overseas. They have a presence in other countries and are looking to reach out into more. But let’s focus on just the United States for now. CenturyLink provides internet, cable, and voice services through three technologies. What they’re best known for is their DSL service, which is consistently ranked as one of the best in the nation. When it comes to fiber, CenturyLink has fiber connections in fifteen states, offering Gigabit Download speeds. Lastly, CenturyLink also offers fixed wireless. This service is available to both rural and urban customers. It’s a good option for those who don’t want a DSL connection, fiber is unavailable, and don’t want to go with satellite. Check out the best internet deals to find out CenturyLink’s availability in your area. The common complaint with ISPs is their speeds “as fast as” marketing. This means that the speed they’re advertising is not always the speed you get. When it comes to CenturyLink, they’re ranked in the top 60 ISPs when it comes to speed during peak hours. Peak hours are generally between 5 pm and 10 pm. This is when Netflix notices higher than average downloads through their service. They monitor each provider to see how fast they’re downloading during these times and post the results online. For CenturyLink, from August 2017 to August 2018, they averaged 3.31 Mbps for both their fiber and DSL services. This is a good score.

Businesses

Connect with CenturyLink

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It is impressive, however, how drum corps’ work to choreograph and orchestrate these halftime shows. To do so takes a lot of time and effort to perfect the routine. Marching bands showcase this skill with yearly competitions, giving them an opportunity to shine. It’s too bad they don’t get as much attention as football does. CenturyLink, while not a marching band, is working hard to make multiple pieces move and work together with little or no issues involved. It’s not easy, nor should it be. And to earn awards means that someone’s watching. So if you’re in the market for a new ISP, be it for your home or your business, check out CenturyLink. It’ll be worth your time.