Are you looking for a new internet provider? You may be considering CenturyLink. Learn more with this in-depth CenturyLink internet review.
CenturyLink Internet Review: A Complete Guide to the Internet Service
Twenty years ago, half of all adults
in the United States used the internet. Today that number has ballooned
to 90 percent. If you're over the age of forty, you can probably
remember the magical day you had a technician come to your home and hook
you up to the internet.
Today it's hard to imagine going without high-speed internet at home. With more than 2,000 ISPs in the United States, how do you know which one to pick?
CenturyLink is the third biggest telecom company in the United States. Keep reading to see a comprehensive Centurylink internet review.
Centurylink's Biggest Pro
When you are looking for the best internet services available in your area, you might have a variety of qualifications. If you're focusing on reliability and surprise-free monthly pricing, CenturyLink is one of your best options.
If you're setting stakes in the ground and planning on staying, CenturyLink's biggest pro is its price for life. This means your price will not change as long as you have CenturyLink.
If you move, your price can change because you'll have a new plan. But if you have just moved and are ordering new internet, then CenturyLink is a great option.
CenturyLink is among one of the best providers in the United States. Thus, if they're available where you live, they're most likely one of the best providers in your area.
The CenturyLink Plans come with the option of phone and/or TV service bundled with them. The DSL internet is not as fast as cable internet on average but does the job for the average internet user.
Here's the breakdown of what CenturyLink currently offers. None of these plans include the bundle of TV or phone.
- For $49 a month, you can receive up to 15Mbps speed of DSL internet.
- For $49 a month, you can receive up to 20Mbps on a DSL connection.
- For $49 a month you can also receive up to 80 Mbps on a DSL or Fiber connection if the speed is available in your area.
- For $65 a month you receive Fiber Gigabit, CenturyLink's newest service. This service offers up to 940 Mbps of fiber internet.
- For $49 a month you can receive up to 100 Mbps of fiber internet.
CenturyLink is amping up its service by offering more people fiber internet options. Their bundling makes them one of the best options out there if you want a TV package with no-strings promotional pricing attached to it.
If you're looking for a phone-only service, CenturyLink is one of the pricier options.
Which States Offer CenturyLink?
CenturyLink is the third largest telecom company in the country. Thus they offer a significant amount of service to lower-population and rural areas throughout the midwest and west coast.
If you live in a place where you can see the sunrise and set on the horizon daily, then CenturyLink may be your best bet on high-quality internet where you live. They may also be your only provider where you live. These are the states where CenturyLink offers service.
- New Jersey
- New Mexico
- North Carolina
- North Dakota
- South Carolina
- South Dakota
If you see your state on this list, you still may not have CenturyLink as an option. The CenturyLink availability map helps you see if you have CenturyLink in your community and also what other services you can bundle with your internet.
For example, if you live in South Dakota, a state with a significant rural population, you'll see CenturyLink offers service to the state. However, over 20 of the counties are not eligible for CenturyLink's service.
Additionally, your quality of service will depend on the distance between your home and the CenturyLink office. So if you're in a more rural area, you may have poorer service.
What is CenturyLink Price for Life?
CenturyLink's biggest pro is their Price for Life. CenturyLink waits until a contract is up to introduce final pricing on the promotional package.
Often companies will set a contract up so you pay a low price initially and then a higher rate for the second half of your contract. CenturyLink has its "price for life" guarantee, which means you have a locked-in price for a defined time. They won't jack up your rates.
If you're planning on establishing some roots and staying in one place for a while, the price-for-life guarantee is worth putting up with CenturyLink's weaknesses.
Initial Fees and Add Ons
If you're looking at CenturyLink and have a particular budget in mind, be aware of the initial fees and add-ons to your bill. The price-for-life is just for internet service. Here is a breakdown of what you'll pay when you sign up for CenturyLink plans.
- $60 for an installation fee
- $15 for a Gateway rental fee
- $150 for a Gateway purchase fee
- $5 rental fee for a DVR receiver per receiver if you bundle your TV in with your internet
- $20 to $250 for terminating TV service. If you terminate your PRISM TV service before the contract has expired, you will $20 a month or up to $250 for the remainder of the contract.
- $200 for terminating internet service early. You will have to pay up to $200 for an early termination fee if you cancel your contract depending on how time you have left on your contract.
CenturyLink also will require you to either lease or purchase a modem from them. The lease will cost you $10 a month, and you will see this tacked onto your monthly bill. Purchasing the modem will cost you up to $150.
CenturyLink gives you the option of purchasing your modem from a third party. Third-party modems range from $50 to $200, depending on the seller.
If you are a short-term customer, renting makes the most sense. If you're going to stay with CenturyLink for years, then purchasing the modem is a logical move because you can save a few hundred dollars in the long run.
Are CenturyLink Bundles a Good Deal?
When you're looking for internet, CenturyLink doesn't look like as good of a deal as some of the other providers. Their biggest strength lies in their ability to offer a bundle of communication and entertainment options as one package.
CenturyLink struggles to compete with faster cable and fiber-option companies that offer just internet. CenturyLink's strength in the internet-only game is its price. They're among the most affordable internet services out there.
They also offer a generous 1 TB data plan. If you plan on binging on Netflix, you won't find a massive overage fee on your bill with a plan like this.
Internet and TV Bundle
CenturyLink has a sweet deal with DirecTV and Prism TV. The internet-TV bundle is among the most affordable on the market. So you don't have to worry about buffering a show on your laptop or tablet if you can watch it on your tv with this bundle.
Internet and Home Phone
CenturyLink started as a landline phone company. If you need a home phone, the internet and phone package is one of the better features CenturyLink offers.
If you purchase the internet alone, you might think it's expensive. But when you bundle your phone and internet, the price drops significantly compared to having the two services separately.
How Does CenturyLink Stack Up?
CenturyLink appears to be working on this. They now offer fiber in some areas of the United States, which means they have superfast speeds. Typically businesses receive this offer as CenturyLink is focusing on this sector first.
Still, if you are a longtime CenturyLink customer frustrated with your lagging internet, it's worth a call to see if service has improved in your area. You may be eligible for a faster speed now than when you first locked in your contract years ago.
DSL internet speeds are slower and less reliable than cable and fiber; if you need faster speed, compare with local cable, fiber, and fixed wireless options;
works well for average Internet user; if you are working from home and need basic speeds, CenturyLink is a good option; if you're a gamer, a power user, a techie, or someone that has intensive daily use, the lower-than-average upload speeds will frustrate you; weather affects DSL more than other technology
As we've mentioned, the CenturyLink price for life is something that makes them shine. With other companies, you may find some surprises in your monthly bill when your price goes up halfway through your contract. With the Price for Life, you can find yourself saving money on your monthly utilities.
As long as you do not move or change services, CenturyLink promises to keep your bill the same. If you temporarily suspend your internet by doing things like going on vacation, CenturyLink prices can go up, so be aware of the fine print of your contract.
The fine print in the Price for Life contract can catch you off guard. Price for Life applies as long as you do not change residences or internet services.
So if you move across town in a community that offers CenturyLink, CenturyLink will terminate your contract, and you will have to sign up for a new contract that may cost you more.
If you sign up for the cheapest, slowest internet package with CenturyLink and then later discover you need a faster connection, you may end up paying quite a bit more for faster service. You may even end up paying more than you would have had you gone with a different provider.
CenturyLink also has the power, via their fine print, to terminate your service at their sole discretion without any notice.
If you're a long-time CenturyLink customer, you can attempt to negotiate your prices.
Let's say you do move across town or even to a different community that offers CenturyLink service. When you attempt to establish your internet services with CenturyLink again if they try to hike up your prices, negotiate with them.
Show them you're a reliable customer of many years and how you've always paid your bill on time. They may be willing to work with you to lower your prices. After all, they want your business and they want customers they can count on.
You also need to be aware of the added fees CenturyLink does not include in their promotions. You will need to either buy a modem from CenturyLink or lease one for a monthly fee. They will add the fee to your monthly bill.
So while the promotional deal may tell you that you will pay $45 a month, you may end up with a $60 a month bill with the added fees.
Also, if you're getting new internet in your home, prepare yourself for the $100 or more fee for installation. Getting the internet will make your first bill a bit of a doozy.
All CenturyLink plans come with the same data limit. You can use up to 1 TB (terabyte) of data. But truly, this isn't a limit since CenturyLink does little after you go over.
Plus, this is a huge amount of data. AT&T says you would have to stream 400 hours of movies to hit this data cap. That would be approximately 13 hours of streaming a day, every day, for 30 days.
More internet companies are going to this number for data caps. CenturyLink is the one company that has the 1 TB data cap for all of its plans. So you can use the internet without worrying too much that you'll receive an overage charge on your monthly bill.
CenturyLink Internet Review on Customer Service
As one of the three largest DSL Internet providers in the country, CenturyLink has a huge coverage area and millions of customers to please. They cover 39 states mostly in the midwest and west coast states.
They receive their fair share of customer service calls. As a result, CenturyLink reviews on customer service vary.
While they receive only a little over one star of overall satisfaction rating at Consumer Affairs, the recent reviews are 5-star reviews. This indicates that perhaps CenturyLink has amped up its customer service department. The quality of satisfaction is based on 415 ratings submitted by customers at the time of this article.
Compare and Save with CenturyLink
This Centurylink internet review shows how CenturyLink stacks up against other internet companies. They have great prices and bundling services. They're also proving that they are a forward-thinking company with their new services on fiber internet.
If you're looking for the best internet service in your area, keep visiting our site. Take some time to learn about us so you can compare internet services and save money.