Frontier Communications is going the extra mile for its customers. It's not just a 24/7 customer service...it's almost a personal fellowship.
30 October, 2018 | Posted by: Kyle Weckerly
Category: Business, News, Product Reviews, Service Providers, Technology, Tips | No Comments
Frontier Communications, based out of Norwalk, Connecticut, is going the extra mile for residential and business customers.
While they do have round-the-clock customer service, there is something more that customers can expect.
Let’s set the scene here;
A circular council chamber. Ringing the outside of the chambers are stone chairs. The walls are ornately designed and the windows are stained glass. Outside is a beautiful sunny day. This casts the room in a warm yellow hue with hints of reds and greens from the windows.
Each chair is occupied by what you would expect; a character from a fantasy novel. One’s a wizard, another’s a knight, and there’s elves, dwarves, giants, and other creatures filling out the rest of the seats.
Entering the room is a simple person. No flashy clothes or arrogant airs about this person.
They’re just your average customer. They could be a residential customer or a business customer, makes no difference.
The person is lost. There’s so much information out there that it’s confusing.
And not just confusing, but beyond comprehension.
The council chairs empty as the characters encircle the bewildered guest.
“We’ll help you.” The wizard says. “We’ll show you the way. We are…“
(Pause for dramatic effect)
(Cue music and fade out)
Was that too much?
, Frontier Communications has launched a new marketing campaign- “Don’t Go It Alone.”
For those who think in much more dramatic terms, it is like having your own personal fellowship. Although it won’t be nine creatures from a fantasy realm. Well, seven actually; Aragorn and Boromir are human. But that’s beside the point.
What’s important to remember here is Frontier Communications focus on helping the customer.
And there are two ways they’re doing this.
With the “Don’t Go It Alone” Campaign, Frontier Communications is acting as the guide for technology.
It’s the “in” thing these days to be tech-savvy. For most, however, that’s quite a challenge.
Getting a computer and setting it up has been a simplified process. But getting the most out of your computer, your internet, and even youris something else. Knowing how the computer works with all of its software programs and parts is difficult. In fact, those with computer engineering degrees can find it difficult.
One approach is “trial and error.” Over a long enough timeline of trying, a user will be able to figure out how to make a computer program do a specific task. Like with Excel and figure out averages. One can keep punching in commands to the function bar and they’ll get there eventually.
But who has time for all of that?
By sitting in front of a computer, or with your smartphone, and tapping at all the little icons and punching in commands, you’ll be busy for a while. Though you may not get to the “mastery” level, you’ll at least get to “proficient.” In the meantime, however, you’ll have to forgo spending time with friends, family, and your job.
Again, who has time for that?
And who wants to risk their relationship with their friends, or losing their job?
Frontier Communications is banking on this by training their employees to be all-inclusive “guides.”
Since the campaign was launched on October 9th, 2018, we have yet to see how effective it is.
Frontier Communications is also helping out their business and enterprise customers by launching Frontier Connect WAN.
A WAN (Wide Area Network) is a means to connect parts of a business that may not be in the same place. Given the rise of remote workers, as well as the popularity of outsourcing work, WAN’s are growing in appeal.
By the way, it’s WAN, not wand. We got away from the fantasy allegory a few paragraphs back.
Anyway, WAN’s are similar to LAN’s (local area networks).
Remember, back in the day, when it was just an Xbox?
Everyone was playingcame equipped to hook up to a LAN. This allowed for more than just four players to play against each other. Now they could expand to as many as sixteen.
Back in 1999, this was a big deal.
The main restriction here was the LAN was confined to a specific range, hence the name Local Area.
WAN’s do the same thing but over much greater distances.
This allows for a company or organization to create a WAN and have their own little network. Only employees of the company have access to the WAN.
Frontier Connect WAN is providing this.
By using software to define the WAN, business customers can access it via. Cybersecurity software keeps the WAN contained and free from intruders, while other software allows for sharing and collaboration on files and programs.
Business customers lease the software from Frontier Communications. From there they can create their own “mini-internet.”
Unfortunately, this is for business only. Not a company-wide Halo 1 tournament.
Frontier Communications is available in 29 states, according to their website. They currently have a presence in 8,076 zip codes.
When it comes to downloading speed, Frontier Communications is doing well. This is proven by the Netflix ISP Speed Index. Netflix monitors the download speeds of all the providers who offer the streaming service. During peak hours, generally between 5 pm and 10 pm at night, Netflix is watching to see how fast providers are able to download their content.
From September 2017 to September 2018, Frontier Communications averaged 3.35 Mbps. For peak hours, that’s not bad!
Therefore, if you’re looking for a reliable internet, Frontier Communications is a good option. They have both cable and fiber options.
The ISP entered into the fiber market a few years back. They’ve installed some fiber lines themselves, but they’ve also bought up existing lines from both Verizon and AT&T. This has worked out well for them as they’re able to stay competitive during peak hours.
One more thing; Frontier doesn’t have data caps on its plans!
As Frontier Communications engages with its customers to help them navigate technology, they’ll continue to expand as well.
In this technology-saturated world, it’ll be interesting to see how that type of help will play out. It’s one thing to claim to be helpful but being helpful is a different thing. If Frontier Communications is genuine in this endeavor, they could end up rebranding themselves entirely.
It’s still too early to tell.
But for those who want to go with Frontier Communications as their ISP, or to switch from another ISP, then check out the best.
Who knows, you could be joining a Fellowship and setting off on an epic adventure. Or you may just find an answer to a nagging technology question.
It will most likely be the latter. But the former would still be a lot of fun though.