Research study
Internet Installation Times: Which Days and Windows You Can Expect
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Call Call a Konecteaze advisor — (855) 503-7272Konecteaze advisor line.Key findings
- 46.5% of scheduled internet installs were booked in a morning window.
- 17.7% of installs happened on a weekend.
- Friday was the most common install day (17.6% of dated installs).
Source: de-identified records from our affiliated sales call center (methodology).
These figures come from orders placed between 2017 and 2025 and may not match today’s appointment windows or install days.
Scheduled arrival windows
46.5% of scheduled installs were booked in a morning window, out of 36,008 windows that could be read.
| Group | Count | Share (%) | Out of |
|---|---|---|---|
| Morning (starts before 11am) | 16,727 | 46.5 | 36,008 |
| Midday (11am-2pm start) | 9,924 | 27.6 | 36,008 |
| Afternoon/evening (2pm or later start) | 7,558 | 21.0 | 36,008 |
| All day (8-5 type) | 1,799 | 5.0 | 36,008 |
Which day the install happened
Friday was the most common install day at 17.6%. Weekend installs were 17.7% of dated installs.
| Group | Share (%) |
|---|---|
| Monday | 17.2 |
| Tuesday | 16.6 |
| Wednesday | 15.5 |
| Thursday | 15.4 |
| Friday | 17.6 |
| Saturday | 13.4 |
| Sunday | 4.3 |
Windows
Morning means a window that starts before 11am. That was 46.5% of 36,008 scheduled windows the records could read. Midday, a start from 11am to 2pm, was 27.6%. Afternoon or evening, a start at 2pm or later, was 21.0%. All-day windows were 5.0%.
The records do not give one length in hours that fits every visit. They record which part of the day was booked.
Weekdays
Friday was the most common day for the actual install, at 17.6% of installs with a date. Friday (17.6%) is that same result.
Saturday was 13.4% and Sunday was 4.3%. Together, Saturday and Sunday were 17.7% of installs.
Practical tips
- If someone can be home in the morning, ask for a morning window when you order. 46.5% of scheduled installs in these records were booked in the morning.
- Ask for a call or text before the technician leaves for your address, so you are not waiting the whole window.
- Weekend appointments exist. 17.7% of installs were on Saturday or Sunday, and Sunday alone was 4.3%. If you need a weekend, ask for it when you order, and take a weekday if the weekend is full.
Methodology
Updated · Shared rules: how these studies were made
What we analyzed
This study looks at the weekday of the actual install and the appointment window scheduled with the order. Free-text window notes were grouped into morning, midday, afternoon or evening, and all-day. Notes that could not be read were left out.
Install days are published as shares only, without the number of dated installs.
When the records are from
The appointment windows and install days come from order records dated May 2017 through May 2025 (2017-05 to 2025-05), from people who called our affiliated sales call center. They are not a random sample of United States households, and the span is not a claim about one year.
Limitations
Window labels were typed in many formats. Only windows that could be read clearly are counted.
Sources and downloads
- Scheduled window share (CSV), records from May 2017 through May 2025
- Install weekday share (CSV), records from May 2017 through May 2025
How to cite this study
Konecteaze, "Internet Installation Times: Which Days and Windows You Can Expect", www.konecteaze.com/research/internet-installation-appointment-times, data from our affiliated sales call center, licensed under Creative Commons Attribution 4.0.
Keep reading
Konecteaze may earn compensation when you call, click, or order through links on this page. How we make money
Call Call a Konecteaze advisor — (855) 503-7272Konecteaze advisor line.Frequently asked questions
What time do internet installers come?
In these scheduled windows, 46.5% started in the morning, before 11am (36,008 windows that could be read). 27.6% started from 11am to 2pm, 21.0% started at 2pm or later, and 5.0% were all-day windows.
Do internet companies install on weekends?
Yes, some do. 17.7% of dated installs fell on Saturday or Sunday. Saturday was 13.4% and Sunday was 4.3%.
How long is an internet installation window?
These records do not publish one length in hours. They group the booked window: 46.5% morning, 27.6% midday, 21.0% afternoon or evening, and 5.0% all day (36,008 readable windows).